{"product_id":"shipping-insurance","title":"Shipping Insurance","description":"\u003cul\u003e\n\u003cli\u003e\n\u003ch4\u003eCoverage\u003c\/h4\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eShipped from the Vela \u0026amp; Lux warehouse to your designated shipping address.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLoss of goods \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eTheft of goods after placement at the designated address \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eNon-delivery of goods \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDamage to goods after delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ch4\u003e\u003cspan\u003eWhy would you need shipping insurance?\u003c\/span\u003e\u003c\/h4\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp class=\"ds-markdown-paragraph\"\u003eExpedited Handling. We have a dedicated team specifically assigned to handle claims of this nature, with a resolution response time of under 24 hours, ensuring a swift replacement or full refund. Our standard after-sales support team responds within 1–3 business days, and cases involving lost, stolen, or similar package issues require coordination with the carrier, which may causes significant delays.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp class=\"ds-markdown-paragraph\"\u003eDelivery Time Guarantee. If the time from order placement to delivery exceeds the maximum timeframe stated on our product page, you are entitled to a compensation of 3% of the actual order amount paid. To file a claim, please contact us directly with your order number. Upon confirmation, we will refund 3% of the actual order amount via your original payment method.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ch4\u003eExclusions\u003c\/h4\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan\u003eFile a complaint seven calendar days after the delivery date.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e","brand":"Vela \u0026 Lux","offers":[{"title":"Default Title","offer_id":52871709425796,"sku":null,"price":12.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/3818\/9700\/files\/Shipping-Insurance-LunrLighting.svg?v=1790047692","url":"https:\/\/velaandlux.com\/products\/shipping-insurance","provider":"Vela \u0026 Lux","version":"1.0","type":"link"}