Payment Policy

Accepted Payment Methods

We accept the following forms of payment for all online orders:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

  • PayPal

  • Google Pay

  • Shop Pay

 

Currency

All prices listed on the Vela & Lux website are in U.S. Dollars (USD).

 

Payment Processing & Billing

- Authorization & Capture: When you place an order, your chosen payment method will be authorized and charged immediately to secure your items and begin the fulfillment process.

- Order Confirmation: Upon successful payment, you will receive an order confirmation email detailing your purchased items and the total amount billed.

- Sales Tax: Applicable sales tax will be calculated and added to your order total at checkout based on your shipping destination in accordance with state and local laws.

 

Listing Errors

We make reasonable efforts to keep prices, product descriptions, and availability accurate. If an inadvertent error requires us to cancel an order after payment has been authorized or captured, we will notify you and issue a full refund to the original payment method promptly.

 

Contact Us

If you experience any issues during checkout or have questions regarding your payment, please reach out to our support team:

Business Name: Vela & Lux

Email: info@velaandlux.com

Phone & WhatsApp: +1 (747) 476-1807

Address: 4091 Camellia Ave, Studio City, CA 91604, United States

Business Hours: Monday - Friday, 9 AM - 7 PM (Pacific Time)