Shipping policy

1. Shipping Destinations

We offer free standard shipping to the following countries and regions:

Continent	Countries and Regions
North America	United States, Canada, Mexico
Europe	Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom
Asia	Bahrain, Cyprus, Hong Kong, Israel, Japan, Kuwait, Saudi Arabia, Singapore, Taiwan, United Arab Emirates
Oceania	Australia, New Zealand
South America	Brazil, Uruguay

However, to ensure the safe and reliable delivery of our lighting fixtures, there are a few exceptions.

We DO NOT ship to:

1. P.O. Boxes

2. Military Addresses (APO/FPO/DPO)

3. U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)

2. Shipping Costs & Timeframes

(A). Standard Shipping

Shipping Cost	Processing Time	Transit Time	Total Delivery Time
Free	7 - 14 Calendar Days	14 - 21 Calendar Days	21 - 35 Calendar Days

(B). Air Shipping

Shipping Cost	Processing Time	Transit Time	Total Delivery Time
Variable	2 - 5 Calendar Days	5 - 9 Calendar Days	7 - 14 Calendar Days

- The exact air shipping rate will be displayed at checkout after you enter your shipping address.

- All timeframes listed above are estimates. If you have a strict deadline, please contact our customer service team in advance to confirm the expected delivery date. Delays may occur due to unexpected events or other circumstances beyond our control.

- Order Cut-Off Time: 11:00 AM (Pacific Time). Orders placed after this time will be considered placed on the next business day.

- Total Delivery Time: Please note that the total delivery time is the sum of the Processing Time plus the Transit Time.

3. Order Processing

- Calendar days run from Monday to Sunday.

- Once your order is dispatched, you will receive a shipping timeline email containing your tracking number.

- We use Matson CLX as our first-mile carrier and UPS/FedEx as our domestic carriers within the United States.

4. Address Changes & Accuracy

We understand that mistakes happen during checkout. If you need to update or change your shipping address, please note our strict timeframe:

- Within 24 Hours: You can request an address change or correction within 24 hours of placing your order by contacting our support team immediately.

- After 24 Hours: Once the 24-hour window has passed, we can no longer accept address modifications, as your order will already be deep into the fulfillment and dispatch process.

Important Disclaimer Regarding Address Accuracy:

Customers are fully responsible for providing the correct shipping address at checkout. Vela & Lux is not responsible for any lost packages, delayed deliveries, or return-to-sender fees resulting from incorrect, incomplete, or invalid addresses provided by the customer.

5. Taxes & Duties

For orders shipped outside the United States, we use a prepaid duties arrangement, meaning we pay the applicable import duties to customs in advance.

However, this does not guarantee that you will be exempt from all additional taxes or duties. Customs authorities may independently assess the value of your package and impose additional import duties based on their valuation. Please note that we are not responsible for any such additional duties or charges assessed by customs.

6. Inspection and Detention

(A) CBP Hold

This is the most common type of customs inspection. U.S. Customs and Border Protection (CBP) randomly selects shipping containers at the port for what is known as an Intensive Examination.

Once a container has been selected for an Intensive Examination, it is transported to a CBP-designated Centralized Examination Station (CES) for a thorough inspection. All cargo inside the container is unloaded and laid out in an open inspection area. However, this does not mean that every item will be individually inspected. CBP officers determine which cartons to select for closer examination.

Once the container arrives at the CES, the inspection typically takes 5–7 business days to complete. Including the time required to transport the container from the port to the CES, release it from the CES, transfer it to a warehouse for sorting, and hand over individual shipments to UPS/FedEx, the entire process generally takes 7–14 calendar days.

However, if the inspection facility is experiencing a backlog of containers or additional documentation is required for certain shipments, the process may be extended to 3–4 weeks.

Unfortunately, we have no control over the duration of a CBP Hold, and we appreciate your understanding.