Business Name: Vela & Lux
Email: info@velaandlux.com
Phone & WhatsApp: +1 (747) 476-1807
Address: 4091 Camellia Ave, Studio City, CA 91604, United States
Business Hours: Mon - Fri, 9 AM - 7 PM (Pacific Time)
For time-sensitive requests like address changes or order cancellations, please reach out to us first via live chat, phone, or WhatsApp, and then send a follow-up email.
If you need more information about our products, we recommend reaching out via email only. This allows us to provide you with the most detailed and accurate answers.
How do I check my order status?
You can check your order in Order Status using your order number and email or your tracking number, or by logging into your account under My Account.
When can I expect to receive my order?
Most products have a lead time of 3–5 weeks. For specific details, please refer to the Lead Time row in the table on the product detail page.
Do you have a trade program? I'm a designer/contractor...
Yes we do. Learn more about our Trade Program.