FAQs

Q1. How long will it take to process and ship my order?

A1. Orders are typically processed and shipped within 1 to 3 business days. Once your order has left our warehouse, standard shipping usually takes 2 to 7 business days, depending on your location within the United States.

Q2. How can I track my order?

A2. As soon as your order ships, we will send you a confirmation email containing your tracking number and a link to track your package. Please allow 24 hours for the tracking information to update in the carrier's system.

Q3. Can I change or cancel my order after placing it?

A3. We process orders quickly to get your new lighting to you as fast as possible. If you need to modify or cancel your order, please contact us at info@velaandlux.com within 24 hours of placing it. Once an order has been handed over to the shipping carrier, it cannot be modified or canceled.

Q4. Are bulbs included with the light fixtures?

A4. Yes, all lighting fixtures are supplied with the necessary light sources.

Q5. Are your lighting fixtures dimmable?

A5. All our lighting fixtures support TRIAC dimming, regardless of whether they use integrated LEDs or bulbs as the light source. If you require other dimming methods, such as 0-10V, DALI, or ELV, please contact us in advance.

Q6. Do I need a professional electrician to install my lights?

A6. For plug-in sconces and table/floor lamps, no professional installation is required. However, for all hardwired fixtures (such as chandeliers, pendants, and hardwired wall sconces), we strongly recommend hiring a licensed electrician. Improper installation can be dangerous and will void your 1-Year Limited Warranty.

Q7. What is the voltage for your light fixtures?

A7. All lighting fixtures are designed for an input voltage of 85 V - 277 V.

Q8. What is your return policy?

A8. We want you to completely love your Vela & Lux lighting. If you are not satisfied with your purchase, we accept returns within 30 days of delivery. The item must be unused, uninstalled, in its original packaging, and in resellable condition. Please contact our support team to initiate a return. Learn more on Return & Refund Policy.

Q9. Do your products come with a warranty?

A9. Absolutely. We stand behind our craftsmanship with a 1-Year Limited Warranty on all our lighting fixtures. This covers defects in materials and workmanship under normal residential use. Learn more on Limited Warranty.

Q10. What should I do if my item arrives damaged?

A10. While we pack our fragile lighting products with the utmost care, transit damage can occasionally happen. If your fixture arrives damaged or defective, please email us at info@velaandlux.com. Include your order number and clear photos of the damaged item and the packaging, and we will send a replacement right away.